We are seeking a Senior Advisory Specialist to lead end‐to‐end client engagements, coordinate task allocation, and deliver Professional Services across the full customer journey and enablement lifecycle. The candidate partners with PS management, Customer Success, and other stakeholders to advise on best practices, perform QA of junior specialists' work, and mentor new hires. The mandate is to drive adoption and reduce risk through proven delivery while continuously deepening expertise and developing targeted subject‐matter specializations.
The role is intensely technology‐driven, consistently exceeding client expectations on deadlines and deliverables. It also executes and delivers managed services requests, operates as an expert in Diligent solutions, and collaborates closely with internal teams to get the job done.
This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‐person engagement helps drive innovation, teamwork, and a strong sense of community.
Key Responsibilities
* Lead engagements independently or with a team and coordinate task allocation; continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
* Assist PS management, CS team, and other internal stakeholders in the different stages of the customer lifecycle.
* Leverage domain, industry, and product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
* Utilize experience to drive successful adoption and reduce associated risks through the delivery of Professional Services.
* Perform quality assurance of delivery work performed by Advisory Specialists I and II.
* Continue to develop domain and product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
* Identify specialty areas of domain and/or product to become a subject‐matter expert (SME) and prioritize learning and development of those areas.
* Act as a mentor for Data Specialist and Advisory Specialist roles, including being a "buddy" for new hires when assigned.
* Support senior management on potential business development activities.
Required Experience and Skills
* 5–7 years of experience in an internal or external client‐facing or consulting role.
* Embody a customer‐first mindset in all undertakings, operating with urgency, excellence, and accountability for customer outcomes and experiences.
* Maintain a consistently high‐quality work ethic, including attention to detail, accuracy, and adherence to processes and procedures with stakeholders and customers.
* Demonstrate effective time‐management and organization skills and the ability to multi‐task in a fast‐paced environment.
* Show a willingness to problem‐solve and take on new challenges.
* Work well as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment.
* Passionate about GRC.
* Excellent communication skills, including delivering presentations or workshops.
* Effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals.
* Relevant professional GRC accreditation (planned, in progress, or obtained).
Preferred Experience and Skills
* Effectively communicate timelines and manage expectations with the customer and internal stakeholders as they align with the project plan.
* Understand Adoption Manager (AM) reporting needs for forecasting and budget tracking; partner with AMs to ensure projects are delivered within budget and fully scoped.
* Use a problem‐focused and specific mentality to provide constructive feedback to team members.
* Understand and interpret solution design plans to enable delivery of activities and milestones detailed therein.
Benefits
* Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different both in our internal processes and to help our clients.
* We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‐free days, generous time‐off policy, and wellness programs, among others.
* We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
* Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority. We foster and encourage diversity through Employee Resource Groups and provide resources and education to support team empowerment, dialogue, and understanding.
Legal and EEO Information
We are a drug‐free workplace. Diligent is proud to be an equal‐opportunity employer and does not discriminate based on race, color, religion, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‐related or HIV/AIDS‐related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, contact us at recruitment@diligent.com.
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