Customer Service Team Lead
Our organisation is seeking a proactive and results-driven Customer Service Team Lead to lead and manage a team of Customer Service Consultants. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction, drive business growth, and enhance team performance.
Key Responsibilities:
* Lead and manage a team of Customer Service Consultants to achieve business objectives and goals.
* Develop and implement effective strategies to improve customer satisfaction and loyalty.
* Drive business growth by identifying opportunities for process improvements and implementing changes.
* Enhance team performance by providing coaching, training, and development opportunities.
* Collaborate with other departments to ensure seamless delivery of services.
Requirements:
* 3+ years of experience in a leadership or management role in the employment services industry.
* Proven track record of delivering results and achieving business objectives.
* Excellent communication, interpersonal, and leadership skills.
* Able to work under pressure and meet deadlines.
* Strong analytical and problem-solving skills.
Benefits:
* Competitive salary package.
* Opportunity for career growth and professional development.
* Flexible working arrangements.
* Recognition and reward programs.
About Us:
Our organisation is a national provider of employment services, committed to supporting Australians to achieve sustained economic and social self-reliance. We value excellent customer service, integrity, and honesty in our employees. If you are passionate about delivering exceptional results and making a difference in people's lives, we encourage you to apply for this exciting opportunity.