We are seeking a highly skilled IT professional to join our team as a Infrastructure Support Specialist.
Job Description
This permanent position involves working on critical control system infrastructure within an operational technology (OT) setting. You will join a team responsible for managing the infrastructure of multiple data centers, which support all production, test, and development systems.
Key Responsibilities:
* Manage escalations and provide onsite technical assistance
* Assist and resolve incidents raised by staff and internal support teams
* Support diagnosing problems and providing resolutions for technical issues
* Provide guidance, support and mentoring to the internal support teams
* Assist with delivering key solutions and occasionally project tasks
* Documentation of support processes and issue resolutions
* Dedicated Onsite Support
The ideal candidate will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment.
Requirements
* Over 5 years' technical experience in an IT environment
* Proficient in managing and supporting both Hyper-V and VmWare (Vsphere) virtualisation technologies
* Demonstrated experience in managing Microsoft environments (Windows Server 2016/2019/2022)
* Proficient in SCCM
* Experience in Active Directory management, Group Policy administration and PowerShell
* Working knowledge of backup technologies. Proficiency in Veeam is desirable.
* Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
* Remote Desktop / Terminal Services
* Knowledge of ServiceNow is desirable
You will work alongside some of the best minds in the industry — and be empowered to make an impact from day one.
About Our Organisation
We help mid-market and government organisations reimagine the way they work.