Our organization is seeking a dedicated and skilled Insurance Services Coordinator to join our team. In this role, you will be responsible for managing the end-to-end process of insurance services for corporate superannuation clients and employers.
* Service Delivery: Manage your personal workflow to consistently meet service level agreements, ensuring timely and efficient delivery of insurance services.
* Insurance Application Management: Be responsible for coordinating insurance application and underwriting lodgement with Insurers, as well as updating client accounts upon acceptance.
* Claims Administration: Prepare claims packs for members, follow up on requirements, and lodge them with Insurers & refer to trustee services teams when necessary.
* Mutual Support: Offer support and assistance to vulnerable clients, demonstrating compassion and empathy in your interactions.
* Process Improvement: Continuously seek opportunities to improve system capabilities, capture data, develop new methods, share knowledge, and enhance overall efficiency.
We value diversity and encourage applications from people of various backgrounds to bring diverse perspectives to our conversations and decision-making processes.