Role Objective
The Program Manager leads the end-to-end program for transitioning, commissioning, and integrating newly acquired or developed services. This role ensures all initiatives are delivered safely, on time, and within budget while maintaining a strict commitment to client-centered care and the organisation's "Model of Care and Service."
Key Accountabilities
Program Leadership & Governance
Design & Strategy: Lead the overarching integration program to ensure all constituent projects align with strategic objectives.
Governance: Establish and oversee reporting and risk management frameworks in line with the Transformation Delivery Office (TDO).
Cross-functional Coordination: Enable workstreams across Marketing, Operations, HR, Finance, ICT, and Quality to ensure accountability and timely delivery.
Reporting: Prepare consolidated progress reports and insights for the Program Sponsor and Board.
Operational Readiness
System Migration: Manage the transition of workforce and technical systems to organisational platforms.
Commissioning: Support site-specific plans covering clinical governance, property, and ICT readiness.
Continuity: Assist operational teams in maintaining resident care and staff engagement during handover periods.
Stakeholder & Change Management
Internal Change: Lead efforts to support employee retention and cultural integration.
External Liaison: Serve as the primary contact between the organisation and the outgoing management of acquired entities.
Communication: Manage engagement with incoming residents, families, and community stakeholders.
Financial & Compliance Management
Budgeting: Monitor financial outcomes, capital works, and cost controls.
Resource Planning: Forecast required resources and track workload against the plan.
Regulatory Compliance: Ensure all transitions comply with the Aged Care Act 2024, ACNC, WHS, and Privacy standards.
Position Requirements
Essential
Certification: Project or Program Management qualification (e.g., PRINCE2, PMP, or Agile).
Experience: Proven track record leading complex projects, preferably in aged care or health services.
Technical Skills: Strong financial acumen, risk management, and experience in regulated environments.
Interpersonal Skills: Excellent communication and the ability to coordinate cross-functional teams.
Desirable
Deep knowledge of aged care operations or clinical governance.
Experience in mergers, acquisitions, or service commissioning within the NFP sector.
Familiarity with Fair Work and legislative frameworks.
Key Relationships
Internal: Reports to the Head of TDO. Works closely with Executive Directors, Department Heads, and Site Leaders.
External: Collaborates with Regulators (ACQSC, Dept of Health), residents/families, and legal/financial advisors.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Integration, Commissioning, Governance, Cross-functional, Compliance, Transformation, Readiness
Qualifications
As per JD.
education
Bachelor Degree