Overview
Accor Perth, Western Australia, Australia
Ibis Perth has recently undergone a refurbishment, elevating the guest experience. Located in the heart of Perth's West End, near Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms, a stylish bar, and all-day dining. Ibis Perth aims to leave a lasting impression with warm service.
Job Description
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
Managing arrivals and departures
Responding to guest requests efficiently and courteously
Communicating with other departments to ensure all guest requests and needs are met
Actively resolving guest issues and challenges
Promoting the Accor Live Limitless Loyalty Program
Ability to work a flexible 7-day roster including AM and PM shifts and nights as required
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
The successful candidate will have previous experience in a similar role plus:
Strong written and verbal communication skills
Time management skills with the ability to multi-task
Good interpersonal skills with the ability to communicate with all levels of team members
Ability to provide prompt and efficient service including upselling advantageous
Entrepreneurial spirit with drive, ambition, and a high level of energy
What's In It For You
Employee benefit card offering discounted rates at Accor properties worldwide
Access to learning and development programs through Accor Academies
Career advancement opportunities within Mercure Perth and globally across Accor's extensive network
Opportunity to make a difference through Corporate Social Responsibility initiatives
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Join us at Mercure Perth and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor
Seniority level
Entry level
Employment type
Temporary
Job function
Other
Industries
Hospitality
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