As a Technical Business Solutions Expert, you will lead comprehensive business and systems analysis for CRM implementation and data migration initiatives. Your role will involve conducting detailed systems analysis, including functional gap analysis, data flows, and configuration dependencies.
Key Responsibilities:
* Facilitate stakeholder workshops to elicit detailed functional and non-functional requirements.
* Translate business needs into BRDs, SRDs, user stories, process maps, and functional specifications.
* Support system configuration efforts by working with technical teams and validating solution designs.
* Liaise with Solution Architects and Developers to ensure alignment with architectural and business standards.
* Drive data migration strategy, including data profiling, mapping, cleansing, and reconciliation.
* Engage in CRM platform enhancements (Microsoft Dynamics 365, Siebel), including workflow configuration and integration mapping.
* Contribute to test planning and UAT support by creating traceability matrices and validating business scenarios.
* Assist with change impact analysis and business readiness assessments.
To be successful in this position, we are looking for someone with 8+ years of experience in IT Business Analysis, with a focus on technical and systems analysis. The ideal candidate will have extensive hands-on experience with CRM platforms such as Microsoft Dynamics 365, Siebel CRM, and Salesforce.
* Strong understanding of CRM data models, business rules, and cross-system dependencies.
* Proficiency in SQL for querying, data validation, and reporting.
* Experience using tools such as Visio, JIRA, HP ALM, and familiarity with UML/BPMN standards.
* Demonstrated capability working in both Agile and Waterfall delivery frameworks.
* Strong communication skills with the ability to translate technical solutions into business-friendly language.