Transport Service Officer / Transport Administrator
Apple City Tours
Apple City Tours is a locally owned school and charter bus company with a fleet of 30 vehicles and growing. We pride ourselves on delivering safe, reliable transport and exceptional customer service to our community.
We are currently seeking an enthusiastic and organised Transport Service Officer to join our friendly and supportive team. This is a secure, full-time role ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced operational environment.
About the Role
This position is responsible for the scheduling, planning and coordination of contracted and charter bus operations. You will be the primary point of contact for transport enquiries, bookings, drivers and visitors to our depot.
Key Responsibilities
* Answer phone, email and face-to-face enquiries in a prompt, friendly and professional manner
* Process customer bookings, including preparing quotes, booking confirmations and ensuring quality service delivery
* Liaise with clients, schools, parents, drivers, workshop staff and internal team members to ensure smooth daily operations
* Monitor bus arrivals and departures to ensure vehicles depart safely and on time
* Schedule and track fleet movements
* Prepare quotes and invoices
* Maintain accurate records using company systems, tools and technology
* Assist with administration of fatigue management plans (preferred but not essential)
About You
* Confident communicating with customers, schools, parents, drivers and the general public
* Strong administration and customer service background
* Intermediate to advanced MS Office skills
* Experience using Xero (advantageous)
* Business Administration qualification (desirable)
* Minimum 2 years' administration experience (desirable)
* Strong organisational, time management and problem-solving skills
* Excellent written and verbal communication skills
* High attention to detail and strong numerical ability
* Ability to work independently and as part of a team
* Adaptable and comfortable in a fast-paced environment
* Current driver's licence and own transport
Hours
* 37.5 hours per week
* Monday to Friday, 8:30am – 5:00pm
What We Offer
* Supportive and friendly team environment
* Training provided
* Secure, stable employment with a growing local business
Job Type: Full-time
Pay: From $65,000.00 per year
Experience:
* Administration: 1 year (Required)
Licence/Certification:
* Driver Licence (Required)
Work Authorisation:
* Australia (Required)
Location:
* Orange NSW 2800 (Preferred)
Work Location: In person