Job Title: Wholesale Support Aussie Expert
Symbio is a software company changing the way Australia communicates. As part of our team, you will be playing a critical role in delivering exceptional support to customers and empowering internal teams.
The following are key responsibilities for this position:
* Collaborate with leaders and management to provide business consultants with necessary resources and guidance
* Elevate complex faults, service modifications, and inquiries that require attention from senior personnel
* Create educational articles for Business Support Officers on various technical topics
* Prioritize network and technical assistance for field technicians as needed
Mentorship opportunities within call centre environments are available for new staff members who wish to develop their skills further.