Club intercontinental attendant

Hotel Brand: InterContinental

Location: Australia, New South Wales, Sydney

Hotel: Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028

We are inviting you to work at one of Sydney's most iconic hotels to provide efficient and comprehensive service of food and beverages to guests in Club InterContinental in True Hospitality style and to the Club InterContinental standard. Be responsible for all aspects of service including set-up, food service, making and serving beverages, set-up and pack down of functions and equipment.

A LITTLE TASTE OF YOUR DAY-TO-DAY:

Every day is different, but you'll mostly be:

• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Deliver Food and Beverage service of high standard and in accordance with departmental expectations and procedures
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

WHAT WE NEED FROM YOU:

• Excellent communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Experience in a customer service and F&B environment, preferably hotels but not essential
• Fluency in the local language - extra language skills would be great, but not essential
• Availability across a 7-day roster, including AM & PM shifts

WHAT WE OFFER:

• Laundered uniform supplied
• Paid birthday leave
• Paid parental leave
• Some of the best colleague discounts across our IHG Hotels for accommodation, food, and beverage
• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

So, join us and you'll become part of our ever-growing global family.

Who we are

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand. To be part of the brand, you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.