Job Title
This is an exciting opportunity for a skilled and motivated professional to provide technical support across the business.
* Answer incoming calls and resolve issues within set timeframes using our call logging system
* User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
* Desktop and Laptop deployment, support, and repair
* Administration and support of various peripheral devices
* Handheld Device deployment and support (including smartphones and other IOS devices)
* Application installation, upgrades, configuration, and support
* Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
* Organising warranty and repairs for faulty devices
* Purchasing, stock and asset management using our asset management system
About You:
* Strong administrative and troubleshooting skills across Windows 10/11
* Prior experience with SOE deployment and handheld device support
* Proficiency in MS Office 365, MS Exchange Online, and MS Teams
* Basic knowledge of server administration and networking principles
* Excellent record keeping and asset management skills
Requirements:
* Customer-focused approach with exceptional communication and interpersonal skills
* Ability to work autonomously and as part of a team
* Technical skills and experience with SOE deployment and handheld device support
* Basic knowledge of server administration and networking principles
* Excellent analytical and problem-solving skills