Customer Experience Expert
We are seeking a passionate and motivated individual to join our team as a Customer Experience Expert. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service, providing expert advice on a wide range of products and services, and contributing to the success of our business.
About the Role
This is a full-time permanent opportunity working 5 consecutive days per week (38 hours) on a rotating roster from Monday to Sunday, including evenings and weekends. As a valued member of our team, you will be expected to provide personalized solutions to customers, understand their needs, and offer tailored advice to ensure they leave our store with the right product that fits their requirements perfectly.
About You
To be successful in this role, you must possess excellent communication skills, be proactive, and have a strong passion for delivering outstanding customer service. You should also be able to work well under pressure, be flexible, and have a can-do attitude. Additionally, you should be comfortable learning new things, have a strong desire to grow and develop your skills, and be willing to take on new challenges. The ideal candidate will be a customer champion who can think critically, solve problems effectively, and work collaboratively as part of a team. They will also be committed to ongoing learning and development, be enthusiastic about sharing knowledge and expertise, and be proud to represent our brand in every interaction.
Your Responsibilities
- Deliver exceptional customer service by understanding customer needs and providing tailored solutions
- Provide expert advice on a wide range of products and services
- Contribute to the success of our business by achieving sales targets and meeting performance goals
- Work collaboratively as part of a team to achieve shared objectives
- Continuously learn and develop your skills and knowledge to stay up-to-date with the latest trends and innovations in the industry
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
* An inclusive and supportive work environment
* Flexible working arrangements to support your individual needs
* A focus on wellbeing and safety
* Generous discounts at our retail stores and partner businesses
* Ongoing training and development opportunities to progress your career
Culture
We operate best when our team represents the communities we serve. We actively encourage applications from all candidates and welcome diversity in all its forms. We believe that our unique culture is one of our greatest strengths, and we strive to create an environment where everyone feels valued, respected, and empowered to succeed. By joining our team, you will become part of a vibrant and dynamic community that shares our values and is passionate about making a difference.