About the Job:
We are seeking a Customer Support Professional to join our team. In this role, you will work closely with customers to resolve issues and provide exceptional support.
Key Responsibilities:
* Become an expert in Asana, the cloud-based work management platform.
* Provide technical support to customers, focusing on efficiency and customer experience improvements.
* Liaise between the product team and customers, analyzing key metrics and implementing solutions using tools, integrations, and APIs.
Required Skills and Qualifications:
* Excellent written and communication skills in English.
* Genuine passion for making customers feel happy and understood.
* Natural troubleshooting skills and curiosity to learn every day.
* Tenacious work ethic and relentless attention to detail.
* Deep sense of empathy for technology users.
* Prior B2B customer support experience.
* Proficiency with Asana.
* Experience/Interest in Terminal/iTerm, Github, Zuora or Zendesk.
* Knowledge of iOS and Android mobile platforms.
* Demonstrated curiosity about AI tools and emerging technologies.
What We Offer:
* A supportive and inclusive team environment.
* Ongoing learning and development opportunities.
* A chance to collaborate with global teams and contribute to shaping the future of work.