Job Description:
The Fleet Operations Supervisor plays a vital role in overseeing the day-to-day activities of our fleet operations team. This involves ensuring efficient coordination of vehicle movements, driver dispatch, route compliance, and maintenance scheduling.
This leadership position requires supervising fleet controllers or coordinators, driving continuous improvements in safety, performance, and compliance, and acting as the primary point of contact for operational escalations.
* Oversee the daily scheduling, dispatching, and tracking of fleet vehicles
* Ensure timely and cost-effective movement of vehicles and goods
* Monitor real-time fleet performance using GPS and fleet management systems
* Maintain up-to-date records on vehicle availability, usage, and downtime
* Supervise, coach, and support a team of fleet controllers or coordinators
* Lead regular team meetings and provide performance feedback and development
* Ensure adherence to all transport legislation, including fatigue management, NHVR, Chain of Responsibility (CoR), and company policies
* Conduct or oversee incident investigations and support safety audits
* Ensure that driver and vehicle records (licenses, inspections, servicing) are up to date
* Act as the escalation point for service delivery or driver-related issues
* Monitor KPIs (e.g., delivery performance, fuel usage, vehicle uptime) and report to management
* Collaborate with maintenance teams to reduce vehicle downtime