You will be contributing to a team responsible for leading and coordinating the design, development and delivery of service delivery transformation initiatives aimed at achieving a holistic and person-centred practice which links customers to the support they need to improve their wellbeing and self- reliance, and access and sustain safe and secure tenancies. You will be focussing on how technology uplift can create opportunities for richer, enhanced and more informed customer service. This approach recognises that a person's successful housing is linked to factors beyond their tenancy. What you will be doing:- Establish strong partnerships and influence others in the development and implementation of a range of service delivery initiatives that improve the department's capacity to respond to the housing needs of vulnerable customers with complex and challenging needs focusing on Technology uplift.- Lead and coordinate the design, development, implementation and evaluation of projects and initiatives focused on person-centred human service planning and integrated service delivery, including opportunities for co-design across several ICT systems.- Be a key contributor in cross functional project teams, building and maintaining collaborative working relationships to leverage resources and technical expertise.- Develop and implement team plans for task management and apply an agile project methodology to deliver timely, high quality project outcomes, managing risksand emerging issues, and identifying opportunities for improvement.- Develop and maintain networks and relationships with external stakeholders and customers, including government agencies and community organisations, to deliver outcomes.- Provide timely advice, options and recommendations to senior management to resolve complex and operational issues for both operational and strategic Technology objectives.- Undertake research and maintain knowledge in contemporary ICT systems.- Prepare high quality documentation, reports, correspondence, briefing notes, plans, submissions, presentations.- Provide strategic leadership and direction for the team, identifying clear objectives and work tasks and measures and providing support and feedback.- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution tothe department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role. Mandatory Requirement- Knowledge, experience and skills in Information Technology is desired, but not mandatory. How to applyFind out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.You can apply for this role by providing your current resume and two-page cover letter addressing your suitability for the role via the Smart jobs and careers websitewww.smartjobs.qld.gov.au.