Medical Receptionist and Administration Officer
Inside Out Occupational Therapy Group Pty Ltd – Manning WA
Inside Out Occupational Therapy Group is currently looking to recruit a Medical Receptionist and an Administration Officer, with both full-time and part-time positions considered.
This position will involve working within a family-centred Occupational Therapy Clinic, with the purpose of providing high quality front of house business and customer service for children and their families.
We are currently seeking skilled and motivated people to join our growing clinic. Our admin team are responsible for various administrative tasks, ensuring the efficient day-to-day operation of the clinic and providing essential support to our Occupational Therapists and families.
Qualifications
* Excellent communication and interpersonal skills
* Passionate about delivering excellent customer service, with a client focused and proactive approach
* Experience in invoicing and reconciliation processes
* Working knowledge of Medicare items, NDIS and medical terminology
* Excellent Microsoft Office and IT skills (knowledge of Cliniko patient management system preferred but not essential)
* Ability to work in a fast-paced and dynamic environment
* Inquisitive nature and a desire to problem solve
* Ability to work both independently and as part of a team
* Attention to detail and excellent documentation skills
* Warm and engaging style with children and families
* Police clearance and Working with Children Check would be required
Key Responsibilities
* Clinic organisation tasks such as opening/closing the clinic and preparation of the waiting room
* Answering and returning phone calls and queries
* Assist clients by scheduling appointments, and providing essential/necessary information about our services
* Invoicing patients, processing payment and rebates
* Processing referrals and necessary documentation
* Scanning and attaching documents to patients' electronic records
* Liaise with other services and professionals
* Assisting clinical and administration team where necessary
* Involvement in quality improvement activities
* Other specialised and miscellaneous tasks as required
* Being the first point of contact at the clinic with a warm and friendly personality and phone manner; demonstrate proactivity, good problem-solving skills, attention to detail, reliability and commitment
#J-18808-Ljbffr