Leading the future of reproductive care At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on. Monash IVF Group values each & every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: • A Learning & Development Framework that supports your professional development • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. • Discounts on Monash IVF Group fertility and ultrasound services • Paid IVF Leave • Paid Parental Leave - 12 weeks plus superannuation • Access to Fitness Passport gym membership and CU Health EAP Program Why work with us? At Monash IVF, we are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care. Our Cremorne site is located just 100 meters from East Richmond station and easily accessible by trams, and Clayton is located only 300 meters from Clayton Railway station! We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. A role with unique responsibilities You will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. This role will require you to work across both Clayton and Cremorne clinics. Your responsibilities include: • Delivering exceptional admin services to all internal and external stakeholders • Ensuring best-in-class patient experience at all times • Providing general administrative support to the team • Managing patient bookings and monitoring clinic appointments • Triage incoming calls and emails • Accurate data entry into the patient management system • Generate financial quotes and conduct financial chats with patients • Processing and quoting medical billing in line with clinic requirements Are you the ideal candidate for us? Ideally you will bring the following: • Experience with monitoring a phone switchboard in a professional manner • Knowledge of medical terminology (desirable) • Excellent communication skills and consistently applied throughout all communication channels • Ability to apply the 5E patient experience principles- empathy, entrust, engage, empower, expectation • Exceptional computer and IT skills, Microsoft Office Suite essential • Strong attention to detail • Ability to work cohesively within a multi-disciplinary team • Superior time management skills with proven ability to multitask • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. If you’re ready to join the brave leaders of reproductive care, please follow the link below, or call for a confidential conversation. Closing Date: Friday 5 September 2025 (unless filled prior) Lara Shmidel - HR Business Partner recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Only those candidates with full Covid and Flu Vaccination proof will be considered.