This role focuses on customer assistance, inventory control, order processing, and maintaining an organised parts department.
Key Responsibilities
* Assist walk-in and phone customers with identifying and selecting the correct parts and accessories
* Answer basic product and availability questions and provide general advice
* Prepare and process sales orders and invoices
* Handle payments, returns, and credit notes accurately
* Maintain clear and accurate records of transactions
* Receive, check, and store incoming stock deliveries
* Ensure parts are labelled correctly and stored in an organised manner
* Conduct regular stock counts and assist with inventory audits. Complete weekly reports to assist with correct inventory management
* Order parts and accessories from approved suppliers
* Track deliveries and follow up on delays or discrepancies
* Communicate with suppliers to resolve issues as required
* Coordinate with the service and workshop teams to ensure parts are available for scheduled repairs and maintenance
* Manage credits from suppliers for any warranty work
* Work closely with the service and workshop teams to ensure timely availability of parts for repairs and maintenance (warranty and insurance)
* Assist with basic merchandising and product presentation
* Good communication and customer service skills
Desirable Knowledge & Experience
* Inventory management
* Experience as Spare Parts Interpreter
* Receiving & Dispatching experience