Job Opportunity
The role of a Learning Manager involves developing and implementing learning strategies to support call centre agents. This requires strong analytical skills and the ability to work independently.
* Key responsibilities include designing and delivering training programs, assessing training needs, and supporting the delivery of high-quality services.
Required skills and qualifications:
* Proven experience in organisational development within contact centre environments.
* Ability to create engaging training resources, including eLearning modules and videos.
* Exceptional communication and collaboration skills.
Benefits of working with us:
* Opportunity to develop your skills and expertise in organisational development.
* Chance to contribute to the success of a not-for-profit organisation.
Working innovatively to deliver quality training and tools enhances the learning experience.