OverviewHealthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.
We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.Are you passionate about making a meaningful difference in the lives of older Australians?
We're looking for a proactive and compassionate Operations Manager to join our dedicated team in Adelaide.
Reporting to the SA/WA State Manager, the Operations Manager will drive operational performance, implement business support initiatives, and contribute to strategic growth.
Leading the Recruitment, Service Delivery and Rostering teams, you will ensure effective workforce deployment, successful shift fulfilment, and an outstanding customer experience.
This role is hands-on, requiring strong leadership across people, processes, and performance to deliver results and build workforce capacity in line with business goals.Job DescriptionLead and support the Recruitment, Service Delivery Lead and Rostering teams to build a responsive, high-performing workforceOversee daily operations with a focus on efficient recruitment, rostering, resource allocation, and service deliveryMonitor and apply financial and performance KPIs to drive productivity and identify areas for improvementManage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standardsReview and improve systems and processes within your area of responsibility to support efficiency and growthMaintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisationLet's talk about youBring extensive experience across community care, recruitment, rostering, and service delivery, with a solid understanding of operational workflows in these sectors.
Skilled in leading and developing teams, you should combine excellent communication and relationship-building abilities with strong organisational skills, attention to detail, and adaptability in fast-paced environments.
With advanced IT proficiency, including MS Office and workforce management systems, you should be customer-focused, self-motivated, and confident working both independently and collaboratively to achieve targets and deadlines.Essential CriteriaA current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons.Why you'll love working with usBirthday Leave – because you deserve a paid day off to celebrate youHealth Perks – 7% off BUPA Private Health InsuranceRecharge Time – access to extra leave (plus your birthday off!)24/7 Support – free mental health & counselling via our EAPSalary Packaging – including novated leasing with Smart GroupStudy Support – financial assistance for work-related educationThe Gifting Hub – save on brands like Good Guys, Rebel, Amazon & moreTo be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today.
If you have any questions, please contact Katie Longhurst on (emailprotected)At HCA we are committed to embracing diversity and committed to providing a safe working environment.
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📌 Operations Manager
🏢 Healthcare Australia
📍 South Australia