Reservations Agent
As a Reservations Agent, you will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings, liaising with key departments, and displaying exceptional phone and customer service skills under the general guidance of the Reservations Manager.
Responsibilities:
* Maintain efficient day-to-day operations of the reservations department to optimize hotel occupancy and average rate.
* Work effectively with customers and colleagues from different viewpoints, cultures, and countries.
Requirements:
* Prior experience in a reservations role is highly desirable.
* Excellent communication and interpersonal skills, with a strong customer-focused attitude.
* Strong organizational skills and the ability to multitask in a fast-paced environment.
* Ability to work independently and as part of a team.
* Literate and tech-savvy, with basic maths, computer skills, and strong communication skills.
What We Offer:
A competitive salary that rewards hard work, impressive room discounts, and some of the best training in the business. Our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements support your career journey.