As a Service Delivery Agent, you will play a key role in ensuring timely and efficient passenger service functions. You will work collaboratively with our team to deliver exceptional customer experiences.
Primary Responsibilities
* Deliver outstanding customer service, adhering to high standards of professionalism and efficiency.
* Process passengers and baggage in a timely and accurate manner.
* Ensure compliance with occupational health and safety regulations, prioritizing the well-being of passengers and colleagues.
* Assist passengers with special needs, providing wheelchair assistance as required.
* Collaborate with team members to achieve 100% on-time performance, communicating effectively and responding to changing situations.
Essential Criteria
* Commitment to core values and operating procedures.
* Ability to work under pressure, handling competing demands and priorities while maintaining a professional demeanor.
* Effective communication skills, with the ability to interact with diverse backgrounds and handle confidential information.
* Proactive approach to managing multiple issues and resolving them efficiently.
* Ability to work independently, adapting to changing circumstances and delivering results in a fast-paced environment.
Successful candidates must undergo a satisfactory security clearance and pre-employment medical test.