Job Description
We are seeking a seasoned professional to assume a pivotal leadership role, guiding the integration of Cleaning and Laundry clients into one cohesive business entity. As a Client Services Manager, you will collaborate closely with senior stakeholders to leverage synergies, drive growth, and enhance operational efficiency.
Your key responsibilities will encompass:
* Strategizing and implementing business development initiatives
* Enhancing logistics and shaping organizational culture
* Introducing contemporary thinking while aligning with the organization's history and traditions
* Nurturing relationships and overseeing external and internal interfaces
This is a dynamic, solutions-focused role that demands active listening, diplomacy, respect, integrity, and care in leading diverse stakeholders.
Requirements
To excel in this position, you will need:
* Proven experience in non-profit, social enterprise, or purpose-driven business models
* A deep understanding of inclusive employment, social enterprise, and/or National Disability Insurance Scheme (NDIS) supported workplaces
* Exceptional communication, leadership, and conflict-resolution skills
* Familiarity with CRM systems and tools, such as Linenweb, Lighthouse, and ZOHO
* Knowledge of or exposure to AI tools, project management, and financial modeling
* A background in commercial laundry or cleaning environments and related service delivery logistics
Benefits
This role offers a unique opportunity to contribute to a pioneering organization dedicated to providing supported employment through high-quality laundry and cleaning services. You will be part of a values-led team that advocates for training, supporting, valuing, and growing people, including those with disabilities.
Others
This position requires a solutions-focused individual who can navigate complex relationships, prioritize tasks effectively, and thrive in a fast-paced environment. If you are a strategic thinker with excellent interpersonal skills and a passion for driving growth, we encourage you to apply.