Organisation/Entity: Transport For NSW
Job category: Projects
Job location: Dubbo, NSW, AU, 2830
Job reference number: 104327
Employment type: Permanent Full-Time
Salary range: $121175.0-$135716.0
You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
Responsibilities
Working as part of a team delivering high‐quality shared customer service operations, you will lead frontline teams providing tier 0 and tier 1 enquiry and transactional services across multiple customer channels within a fast‐paced contact centre environment. This role will see you build team capability, actively manage performance, and drive continuous improvement to ensure consistent, customer‐focused service delivery while responding to changing demand and operational priorities.
Qualifications
You are an experienced people leader with a background in customer service operations who thrives in fast‐paced, high‐volume environments. You lead with a customer‐focused mindset and are confident managing team performance, supporting capability development, and navigating changing priorities. You bring a collaborative leadership style, are comfortable using service metrics to inform decisions, and have experience managing complex customer matters while operating within regulated environments.
Note: The service you will be supporting operates between 8:00am and 12:00am. There is a requirement that you must be flexible and available to work across a range of shifts within these hours.
Company Overview
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Diversity & Inclusion
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on‐site role.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Job Segment: Call Center, Manager, Customer Service, Management
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