Key Competencies 1. Sales Administration Competence * Strong accuracy and attention to detail in processing orders, invoices, and documentation * Ability to manage order workflows, stock availability checks, and delivery coordination * Experience with CRM systems (Salesforce) and internal tracking tools 2. Customer Service & Communication * Clear verbal and written communication skills * Ability to manage customer enquiries professionally and proactively * Skilled at relationship building with customers and internal stakeholders 3. Organisational & Time Management Skills * Ability to prioritise multiple tasks and meet deadlines * Strong administrative and record keeping skills * Capacity to manage competing demands from Sales Executives, customers, and internal departments 4. Problem-Solving & Initiative * Ability to troubleshoot order discrepancies and customer issues * Willingness to take initiative in improving processes and suggesting efficiencies * Confidence in managing NCR procedures and supporting quality-related tasks 5. Systems & Technical Proficiency * Proficient with Microsoft Office (Excel, Outlook, Word, SharePoint) * CRM experience (Salesforce) * Comfortable using internal planning, logistics, or order management systems 6. Collaboration & Team Support * Ability to work effectively with Sales Executives, Warehouse and Logistics teams, and Admin * Willingness to support others and maintain a cooperative team environment * Dependability in delivering high-quality internal service 7. Quality & Compliance Awareness * Understanding of quality assurance principles * Ability to follow NCR procedures and maintain accuracy in QC checks * Strong commitment to system compliance, documentation standards, and continuous improvement 8. Professionalism & Work Ethic * Reliable, consistent, and service-oriented * Demonstrates ownership, accountability, and a solutions-focused mindset To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Jennifer Stewart on jstewart @frontline-manufacturing.com.au quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Sydney North Manufacturing website for a complete listing https://www.frontlinerecruitmentgroup.com/our-brands/frontline-manufacturing-recruitment/ You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings! Facebook: Frontline Recruitment Group - Manufacturing Sydney North | Sydney NSW | Facebook