Retail - People & Culture Business Partner
Application Deadline: 17 May 2026
Department: Retail
Employment Type: Permanent - Full Time
Location: Villawood
Reporting To: Head of Retail Operations
Compensation: $100,000 - $115,000 / year
* Job title: People and Culture Business Partner
* Role type: Full Time
* Reports into: Head of Retail Operations
* Location: Hybrid/Villawood
* Closing date: 17th May
* Ideal starting date: As soon as possible
The Role
We are looking for a People & Culture Business Partner to work in the Retail arm of our business and take the lead in shaping the strategy and direction of the business' people culture. Reporting to our Head of Retail Operations, this role is responsible for managing a team of HR professionals including but not limited to Safety, Recruitment, L&D and Generalist. The role ensures that LUSH continues to build and sustain a culture of continuous improvement in people development and support practices. In this role you will develop and implement the people management strategy and provide guidance and support for the Retail business in the region, covering both Australia and Aotearoa New Zealand.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Partner with people managers to coach and consult on all things people and team related including but not limited to recruitment, employee and industrial relations and succession planning.
* Build productive relationships with people leaders to understand their strategic business objectives, challenges and opportunities for growth.
* Provide accurate advice on HR and ER/IR matters, including awards, legislation, policy, and procedures.
* Lead and oversee the day to day operations of the Retail People & Culture team to optimise performance and increase productivity.
Skills, Knowledge and Expertise
* You'll have deep understanding of the General Retail Industry Award.
* You'll have a well-rounded generalist skill set. You'll have experience in culture and engagement, organisational design and leadership and capability development.
* You're a collaborator and can influence. You will be able to influence, and coach leaders and have experience developing and leading organisational change initiatives.
* You're a creative problem-solver. You are curious about people and organisational issues that help you drive creative solutions.
* You're adaptable and comfortable with ambiguity. You'll be able to manage competing priorities and pivot based on the organisation's changing needs.
* You will bring expertise in industrial and employee relations. You will be comfortable taking part in leading the negotiating of enterprise agreements.
Benefits
* 50% discount on Lush products
* Profit-based bonus
* Paid day off for your birthday
* Employee assistance programme
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