**Workforce Operations Lead Role Overview:**
We are seeking a skilled and experienced Workforce Operations Lead to oversee the efficient and effective management of our workforce across various teams.
The successful candidate will be responsible for coordinating end-to-end rostering, scheduling, and workforce allocation, ensuring that the right people are allocated safely and effectively.
This role involves working closely with Venue and Event teams to deliver quality rosters for daily operations and events, as well as managing day-to-day operations of the Workforce Management system.
Maintaining high data accuracy across workforce records and compliance checks is also a key aspect of this position.
Key Responsibilities:
* Coordinate end-to-end rostering, scheduling, and workforce allocation for permanent, casual, and event-based teams.
* Act as the first escalation point for roster issues, cancellations, and operational adjustments.
* Partner with Venue and Event teams to deliver quality rosters for daily operations and events.
* Manage day-to-day operations of the Workforce Management system, including troubleshooting and updates.
* Maintain high data accuracy across workforce records and compliance checks.
**Required Skills and Qualifications:**
* Experience in workforce operations, scheduling, HR operations, or event-based workforce management within a complex and fast-paced environment.
* Experience coordinating rostering, scheduling or workforce operations.
* Experience using workforce or HR systems (e.g., Humanforce, Cornerstone).
* Experience supporting employee relations matters and early-intervention conversations.
* Experience coordinating recruitment, onboarding or workforce project activities.
**Benefits:**
* Hybrid working arrangements.
* Leadership coaching and development.
* Generous paid Family & Carer's leave, including staggered return-to-work options.
* Free 24/7 wellbeing, safety & medical support via Sonder.
* Access to free event tickets through Tickets 2 U and Mystery Guest programs.
* Free onsite parking.
* Ongoing cultural awareness and inclusion education.
**What We Offer:**
A dynamic and supportive work environment where you can grow your skills and experience.
Opportunities for career advancement and professional development.
A competitive salary and benefits package.
A chance to work with a diverse team of professionals who share your passion for delivering world-class events.