Senior ESS Field Support Technician - Phoenix Phoenix, AZ, USA Req #4026
Thursday, March 6, 2025
At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within various environments, including business/corporate offices, warehouses, distribution centers, data centers, and construction sites.
This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.
NOTE - US Citizenship is a requirement for this position due to the government customers it supports.
What will you be doing?
Perform routine maintenance of advanced ESS related systems – including preventive maintenance, troubleshooting and repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversee the planning and implementation of process improvement principles required to maintain ESS technologies in critical areas. Manage repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues. Work with the client team in scheduling meetings and preparing meeting room accommodations for trainers and end-users. Schedule and execute daily/weekly preventative maintenance, ensuring equipment functionality is optimized and ready for use. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for complex systems. Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Participate in and drive continuous improvement activities across ESS technologies and collaborate with the client to improve technology solutions. Track, update, and report on ESS ticket issues and support requests, providing regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Assist with support of live events spaces and requirements, especially in relation to large meetings within auditorium and/or other large venue spaces. What do we require from you?
High School Diploma or equivalent Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA) 3-5 years of experience in enterprise level Security System support Competencies in AutoCAD / Visio adequate to read drawings Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV, and intrusion systems) per manufacturer requirements and engineered drawings General proficiency with computers and specialized software applications specific to the ESS industry Knowledge and experience in computer networking configuration/troubleshooting Must present well as client facing and working with high level executives within high pressure meeting situations Must maintain a valid driver's license with a clean driving record Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test. Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.
Our compensation ranges reflect the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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