At ZARA, we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation.
Key Duties and Responsibilities
* Support the Store Manager in leading, motivating, and managing the store team to achieve sales, service, and operational objectives in line with store targets.
* Oversee the delivery of a high standard of customer service across the store, responding to customer enquiries and supporting the implementation of service improvement actions where required.
* Maintain up-to-date knowledge of products, promotions, and store sales performance to identify opportunities and support commercial outcomes.
* Support the planning and management of store rosters and labour allocation to ensure effective coverage, efficiency, and compliance with company guidelines.
* Assist with day-to-day store operations including opening/closing procedures, operational routines, and compliance with company standards.
* Support the organisation and efficiency of stockrooms, ensuring compliance with company standards and health and safety requirements.
* Manage and support the receipt, preparation, replenishment, and stock flow processes to ensure product availability and efficient shop floor operations.
* Support store ordering and replenishment activities in accordance with company standards and guidelines to maintain product availability.
* Ensure the effective processing of sales transactions, exchanges, and refunds in accordance with company policies and procedures.
* Manage and support visual merchandising standards across the store in line with company guidelines and brand standards.
* Conduct regular team briefings to communicate priorities, sales targets, and operational updates.
* Monitor store performance measures (sales, hours, productivity, and expenses) and support the implementation of action plans to achieve business objectives.
* Provide training, coaching, and day-to-day support to team members to build capability and performance.
* Support recruitment, onboarding, and induction activities in collaboration with Store Management and People/HR.
* Ensure ongoing compliance with company policies, procedures, and health and safety requirements.
* Maintain awareness of retail industry trends, product performance, and competitor activity.
* Complete operational reporting and administrative tasks to support store management decision-making.
* Support performance management processes for team members, including feedback and conflict resolution, in collaboration with Store Management and People/HR.
* Assist with stock takes and sales preparation activities in line with operational requirements and company procedures.
* Promote a safe, inclusive, and respectful workplace environment aligned with company values.
Skills and Experience
* Diploma-level qualification with at least two years of relevant work experience, or a minimum of three years' relevant experience in retail or assistant management.
* Proven experience supporting team leadership in a fast-paced retail environment.
* Strong communication, organisational, and problem-solving skills, with the ability to manage competing priorities.
* Demonstrated experience in stock management, visual merchandising, and supporting sales performance outcomes.
* Ability to plan, organise, and oversee day-to-day operational activities in line with business objectives.
* Commitment to delivering high standards of customer service, operational excellence, and compliance with company policies.
* Availability to work full-time (38 hours per week) on a rotating roster, including weekends and public holidays.
Salary: AUD $75,000 – $85,000 per annum
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