A career in IBM Consulting is built on long‐term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.
Responsibilities
* Join a high‐performing product squad and be responsible for the User across all stages of the operating model and organisational design of the new service, ultimately ensuring there is no bias in the end‐user experience.
* Conduct research across the various forms, including review of reports and previous experiments undertaken by experts in the sector to arrive at a point of view around what we know, where there may be bias, and where we still have questions.
* Leverage IBM Subject Matter Experts knowledge and thought leadership to appreciate domain expertise.
* Apply your systems and process thinking and HCD skills.
* Provide research results to the product team.
* At times, deliver reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way.
* Oversee the service design process to ensure the squad adheres to the research findings and to help remove bias in design.
* Work within cross‐capability teams of researchers, UI designers, Product Engineers, Product Managers and SMEs to create and manage a product's lifecycle.
* Participate in the IBM Design Chapter.
* Find novel ways to build a sustainable culture of design and design thinking at IBM.
Required Education
Bachelor's Degree
Required Technical and Professional Expertise
* As a Service or Experience Designer, plan, conduct and map the current state of various platforms including workflows, tasks, and the customer and employee needs—ideally in a start‐up environment or comparable exposure.
* Act as custodian of the customer and employee experience, ensuring work stays anchored in the customer problem and that customer success metrics are embedded in solution design.
* Gather and evaluate user requirements in collaboration with product managers and engineers to deliver intuitive and human‐centred solutions.
* Design and conduct user testing and concept validation (identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users).
* Plan and conduct both quantitative and qualitative user research at all stages of product development.
* Frame key questions, create research plans, conduct research, and synthesize findings into meaningful, actionable insights for clients to help them achieve their business goals and objectives.
* Articulate pain points, opportunities, and insights that can be mapped back to business value.
* Illustrate your ideas using storyboards, process flows, service blueprints, customer journey maps, and sitemaps.
* Be expert in Figma, Miro/Mural, Adobe, Microsoft, and other creation tools.
Equal Employment Opportunity
IBM is proud to be an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job Details
Job Title: Experience Consultant – DesignJob ID: 81260City / Township / Village: PerthState / Province: Western AustraliaCountry: AustraliaWork arrangement: HybridArea of work: ConsultingEmployment type: RegularPosition type: ProfessionalNo Travel
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