Our company is seeking a customer-focused retail sales assistant to join our team. This role involves working in a fast-paced environment, interacting with customers and providing exceptional service. The ideal candidate will have strong communication skills, be able to work independently or as part of a team, and possess a positive attitude.
About the Role
This position requires a strong retail sales and customer service focus, with empathy, compassion, and a drive to deliver the best outcome for our customers. Key responsibilities include:
* Taking customer enquiries in store and over the phone
* Investigating and helping customers problem solve therapy issues
* Providing set-up, on-going support and equipment to ensure therapy is maintained to a high standard
* Fitting customers for a mask and recommending the most appropriate mask based on training provided
* Providing customers with advice on the safe and effective use of their medical equipment
* Selling new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion
* Maintaining good condition of the retail premises and displays
* Handling payments, balancing float and banking
* Managing trial and sales stock - re-ordering stock as required
Required Skills and Qualifications
The ideal candidate will have previous experience in a busy retail or customer service role. Key skills and qualifications include:
* Previous experience in a retail or customer service role
* Strong communication and interpersonal skills
* Able to work independently or as part of a team
* Positive attitude and willingness to learn
* Ability to maintain compassion and remain calm under pressure
Benefits
We offer a comprehensive benefits package that includes:
* Training and development opportunities
* Ongoing support and mentorship
* Opportunities for career advancement
About Us
We are a healthcare company dedicated to improving the lives of people around the world. We strive to create a diverse and inclusive culture that encourages individual expression and innovation.