About the Company:
Our client is a leading Australian company with around 300 staff and offices across both Australia and New Zealand. They are known for their employee-first culture, strong professional development pathways, and a collaborative team environment. With 30% of this team promoted last year, this is a company that invests in growth, training, and long-term careers.
The Opportunity
As a Client Service Specialist, you willmanage a portfolio of clients, working directly with a variety of internal and external stakeholders to ensure daily operations remain smooth, and any issues are spotted early and actioned accordingly.
This is a fast-paced, dynamic and exciting role. It's not your ordinary service role
What You'll Do:
* Manage customer enquiries and bookings across phone, email and system channels
* Liaise with stakeholders to resolve issues and provide proactive updates
* Build strong relationships with clients, acting as their go-to contact
* Investigate and resolve complaints, escalating when required
* Maintain accurate records and reporting for your clients
What We're Looking For:
* Previous customer service or account management experience is highly regarded but not necessary
* Retail or Hospitality experience with good tenure is HIGHLY REGARDED
* Strong communication and relationship-building skills
* Proficiency with Microsoft Office and Outlook (Excel a plus)
* Proactive and organised, with the ability to manage competing priorities
* Degree qualification preferred but not essential
What's on Offer:
* $65,000 – $70,000 + super + annual bonus (up to 5%)
* Structured induction, mentoring and ongoing development
* Clear progression pathways
* Supportive, collaborative culture with an exciting new EVP being created
APPLY TODAY
for a confidential chat about your pathway to corporate success.