About the Company Our client is a leading Australian company with around 300 staff and offices across both Australia and New Zealand.
They are known for their employee-first culture, strong professional development pathways, and a collaborative team environment.
With 30% of this team promoted last year, this is a company that invests in growth, training, and long-term careers.
The Opportunity As a Client Service Specialist, you willmanage a portfolio of clients, working directly with a variety of internal and external stakeholders to ensure daily operations remain smooth, and any issues are spotted early and actioned accordingly.This is a fast-paced, dynamic and exciting role.
It's not your ordinary service role
What You'll Do Manage customer enquiries and bookings across phone, email and system channels Liaise with stakeholders to resolve issues and provide proactive updates Build strong relationships with clients, acting as their go-to contact Investigate and resolve complaints, escalating when required Maintain accurate records and reporting for your clients What We're Looking For Previous customer service or account management experience is highly regarded but not necessary Retail or Hospitality experience with good tenure is HIGHLY REGARDED Strong communication and relationship-building skills Proficiency with Microsoft Office and Outlook (Excel a plus) Proactive and organised, with the ability to manage competing priorities Degree qualification preferred but not essential What's on Offer $65,000 – $70,000 + super + annual bonus (up to 5%) Structured induction, mentoring and ongoing development Clear progression pathways Supportive, collaborative culture with an exciting new EVP being created APPLY TODAY for a confidential chat about your pathway to corporate success.