Are you a motivated and experienced leader looking to make a difference in the lives of people with disabilities?
About the Role
This is an exciting opportunity for a Team Leader/Team Supervisor to join our team. As a key member of our leadership team, you will be responsible for recruiting, appraising, managing, educating, and monitoring the performance of support workers.
You will ensure that suitable qualified and experienced personnel are available to provide quality care for clients, while also overseeing the scheduling and allocation of support workers to meet client needs efficiently.
1. Recruit, appraise, manage, educate, and monitor the performance of support workers.
2. Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
3. Ensure all Key Performance Indicators (KPIs) are met in accordance with management directives and compliance requirements.
4. Work closely with the Business Development Coordinator to meet and exceed sales targets.
5. Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
6. Manage the initial assessment, intake, and onboarding processes for new participants.
Requirements
To be successful in this role, you will need:
* A relevant three-year degree with two years of relevant experience, or an associate diploma with relevant experience, or lesser formal qualifications with substantial years of relevant experience.
* At least 2 years of experience in team leadership or support management within the NDIS sector.
* A strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.
* Strong communication and interpersonal skills, ability to multitask and manage multiple clients simultaneously, strong problem-solving and conflict resolution skills, leadership and team management skills.
* Proficiency in Microsoft Office Suite and data analysis software.
What We Offer
We offer a supportive and dynamic work environment, opportunities for ongoing training and development, and a competitive salary package.