Key Account Manager - Health Systems ANZ Job Description
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Healthcare Informatics, and Monitoring systems.
Your opportunity
Philips Health Systems is seeking an exceptional Key Account Manager to lead strategic engagement with major corporate customers across ANZ, with a strong focus on the radiology sector. You will drive sustainable growth, profitability, and long‐term partnerships by developing and executing account strategies that reflect customer priorities and Philips business objectives. As the central point of coordination, you will orchestrate a cross‐functional "One Philips" approach aligning Sales, Marketing, Business Units and Service to deliver integrated solutions and measurable customer outcomes.
This role requires deep customer insight, strong commercial and financial acumen, and proven ability to manage complex, multi‐stakeholder environments to maximize customer value and long‐term business outcomes.
Your role
* Develop and execute strategic account plans aligned with customer priorities, market dynamics, and Philips' business goals.
* Build deep understanding of customer strategies, funding models, reimbursement/billing structures, and decision‐making to identify growth opportunities.
* Drive revenue growth, profitability, share of wallet, and balanced portfolio selling across products, solutions, and services.
* Define and deliver tailored value propositions and support introduction and adoption of new solutions within key accounts.
* Establish and maintain strong, trust‐based relationships with stakeholders, act as primary escalation point, and ensure high customer satisfaction (NPS+).
* Manage sales funnel and forecasting with Sales Managers to ensure robust pipeline development, progression, conversion, order intake, and revenue targets.
* Coordinate cross‐functional account teams and align Sales, Marketing, Business Units and Service to execute account plans and regional/global programs.
* Drive pricing strategies, contract negotiations, commercial frameworks, oversee contract performance, renewals, and long‐term agreements with Customer Support.
* Monitor and analyse market trends, competitor activity, regulatory changes, and industry developments to grow share of wallet and manage account‐level risks with mitigation plans.
* Ensure compliance with internal policies and regulatory requirements, maintain high standards of CRM usage, reporting accuracy, sales discipline, and accountability across contributors.
You're the right fit if
* Bachelor's degree or equivalent experience with a minimum of 8+ years in healthcare sales, key account management, or business development.
* Proven success managing complex, multi‐stakeholder sales cycles and long‐term contract negotiations.
* Experience in diagnostic imaging or related healthcare domains preferred.
* Strong commercial and financial acumen with expertise in strategic account management and value‐based selling.
* Demonstrated ability to engage and influence executive stakeholders.
* Deep understanding of healthcare systems, market dynamics, and cross‐functional selling.
* Sales process excellence, CRM proficiency, and pipeline/forecast discipline.
* Excellent communication, presentation, and analytical skills.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We're living this commitment through our Reconciliation Action Plan and employee‐led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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