We are seeking an experienced technical professional to join our team as a Senior Technical Support Specialist. This role involves providing advanced technical support and guidance to resolve complex issues across desktop, network, and application environments.
The ideal candidate will have a proven track record of troubleshooting and resolving technical issues, with expertise in Microsoft Ecosystem, including Microsoft 365, Azure AD, Exchange Online, Teams, SharePoint, and related admin portals. Strong networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and remote access technologies, are also essential.
Key Responsibilities:
* Troubleshoot and resolve escalated Level 2 Incidents and Service Requests involving desktop hardware, operating systems (Windows/macOS), mobile devices, and core business applications, ensuring minimal disruption to client operations.
* Support a range of technologies commonly used in MSP environments, including endpoint security platforms, imaging and deploying new devices, performing user account administration, and managing group policies and permissions.
* Act as an escalation point for technical support analysts, guiding them through resolution steps, assisting with tickets outside their scope, and ensuring best practices are followed for ticket documentation and escalation.
Requirements:
* Advanced Technical Troubleshooting – Proven ability to resolve complex issues across desktop, network, and application environments.
* Strong Knowledge of Microsoft Ecosystem – Hands-on experience with Microsoft 365, Azure AD, Exchange Online, Teams, SharePoint, and related admin portals.
* Networking Fundamentals – Understanding of TCP/IP, DNS, DHCP, VPNs, and remote access technologies.
Benefits:
* Competitive remuneration package
* Ongoing training and certification opportunities
* A dynamic and supportive work environment
* An opportunity to work on a variety of projects and contribute to the growth and success of the organisation