Job Title: Front Desk Support Specialist
We are seeking a skilled and organized Front Desk Support Specialist to join our team. This role will provide exceptional support to patients, families, and visitors in a fast-paced healthcare environment.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work independently in a collaborative team setting. Previous experience in medical reception, customer service, or public-facing roles is highly desirable.
This is an exciting opportunity for a proactive and patient-focused professional who thrives in a dynamic environment and takes pride in delivering high-quality service.
Responsibilities:
* Provide friendly and professional support to patients, families, and visitors
* Manage front desk operations, including appointment scheduling, data entry, and communication with patients and staff
* Develop and maintain accurate records and reports
* Participate in ongoing training and professional development to enhance skills and knowledge
Requirements:
* Diploma or Certificate III in Business Administration or related field (or equivalent)
* Minimum 2 years' experience in medical reception, customer service, or public-facing roles
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet deadlines
* Proficient in Microsoft Office applications and medical software systems
Benefits:
* Competitive salary packaging options
* Annual leave loading
* Access to Fitness Passport health and fitness program
* Employee Assistance Program
* Flexible work arrangements
* Opportunities for career growth and professional development