Job Description:
This is the first point of contact for clients, providing responsive remote and on-site technical support.
Key Responsibilities:
* Respond promptly to support calls, chats, and tickets.
* Diagnose and resolve Level 1 issues across workstations, Microsoft 365, VoIP, and networking.
* Escalate complex issues with clear documentation.
* Configure and repair Windows workstations and laptops.
* Manage Microsoft 365 accounts, licences, and mailbox settings.
* Support VoIP / 3CX setup and provisioning.
* Perform backups and restores using tools such as Acronis.
* Maintain accurate asset and user records in service management systems.
* Record time entries and maintain service quality standards.
Requirements:
* 1–2 years' experience in IT support or customer service.
* Current Driver's Licence (for on-site visits).
* Police Clearance (or ability to obtain).