At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About GMNS
Global Merchant and Network Services (GMNS) is the merchant network of American Express which acquires and maintains relationships with millions of merchants around the world that welcome American Express cards.
How will you make an impact in this role?
You would work closely with the Small Merchant Acquisition, High Touch Marketing, Risk Management Business Operations and Onboarding channels along with our 3rd party vendor and cross functional partners across the enterprise. Together, you’ll drive business and marketing insights and initiatives to accelerate our coverage growth, enhance merchant engagement and strengthen network health - all while upholding a strong risk and compliance mindset and having the ability to continuously improve processes to drive efficiencies for GMNS and our vendor.
We’re seeking a proactive and self-motivated individual who can translate complex data into actionable insights. You will combine strong financial acumen, analytical expertise, and a solid understanding of the financial industry with excellent presentation skills and a passion for leveraging technology and data to innovate.
Key activities include:
- Owning business analytics to uncover insights, trends, and opportunities that inform strategies to accelerate growth, drive revenue, and mitigate fraud and risk
- Develop and execute marketing strategies to support merchant activation across all channels through data driven insights.
- Oversight of Vendor’s reporting, KPI and compliance metrics.
- Budget and finance tracking and management for vendor, onboarding platforms and marketing campaigns.
- Identifying channel performance trends and prospect areas to improve effectivities and business growth across all channels.
- Developing and delivering presentations for both internal and external use including senior leadership
- Collaborate with other Functions and Lines of Business partners to source required information to support the business growth and results
Qualifications
The ideal candidate would have the following experience and skills:
- Degree or equivalent experience in a quantitative field: E.g. Statistics, Data Science, Computer Science, Mathematics, Finance or similar
- Previous experience in an analytics/insights/data science or equivalent role
- Advance Excel, SQL, Google Big Query, Python or similar software development experience
- Experience with Data Visualization platforms (Tableau/Power BI)
- Understanding of the financial landscape and ecosystem is desirable
- Strong knowledge of PowerPoint, Process Mapping and Project Management is desirable
- Excellent communication and collaboration skills
- Effective management of a diverse workload in a highly complex and quick-moving setting
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability perks (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global in office wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.