Job Title: Service Centre Agent
We are seeking a highly skilled and experienced Service Centre Agent to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support.
* Responsibilities:
* Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
* Provide help and support to all colleagues and customers both internally and externally.
* Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
* Provide operational information and feedback to relevant management teams.
* Liaise closely through clear and timely communication with external customers, technicians and field management.
* Assist with controlling and replenishing the consumable stocks for the relevant area.
* Ensure Health and Safety processes are adhered to on all occasions.
* Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Required Skills and Qualifications:
* Ability to work on own initiative and as part of a team.
* Excellent communication skills both face-to-face and via the telephone.
* Able to demonstrate a good level of competence in planning and organizing own workload.
* Flexible approach to work demands.
* Proactive self-motivator and able to work on own initiative.
* Proficient IT skills.
Benefits:
* 25 days holiday
* 5% Employer Pension Contributions
* Company sick pay
* Company Funded Healthcare cash plan
* Life Assurance 4x annual salary
* Access to discounts and wellbeing hub
* Free annual eye test
* Cycle to work scheme.
* Technology scheme.
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A competitive salary and benefits package