Overview
POP MART Chermside West, Queensland, Australia is opening a new store in Westfield Chermside Shopping Centre. We are seeking an experienced and passionate Assistant Store Manager (2IC) to join a high-volume retail environment and lead a large team to deliver exceptional customer experiences.
Responsibilities
- Support the Store Manager in all aspects of daily operations, team leadership, and performance management.
- Supervise and coach team members to deliver outstanding customer service and drive sales results.
- Assist with recruiting, onboarding and training new team members.
- Monitor sales targets and KPIs, helping to translate goals into achievable daily tasks.
- Oversee stock control, replenishment and visual merchandising to ensure an engaging store presentation.
- Handle escalated customer issues and ensure a positive resolution experience.
- Implement in-store marketing promotions and maintain brand standards.
- Conduct regular team performance check-ins and support development plans.
- Maintain compliance with company policies and workplace health and safety standards.
- Report store maintenance issues promptly to ensure a clean and safe setting for both staff and customers.
The Ideal Candidate Will Have
- Previous retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand.
- A positive, proactive, and team-oriented attitude.
- Strong people skills with the ability to lead, coach, and inspire a diverse team.
- Proven ability to meet and exceed sales targets and KPIs.
- Strong problem-solving and time management skills.
- Experience in stock management, visual merchandising and roster coordination.
- A customer-first mindset with a passion for creating memorable experiences.
- Flexibility to work a rotating roster, including weekends and public holidays.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Entertainment Providers
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📌 Assistant Store Manager/2IC
🏢 POP MART
📍 Australia