We are looking for a skilled Automotive Parts Expert to join our team.
About the Role
The primary objective of this role is to provide expert technical support and guidance to customers regarding automotive parts. This includes:
* Interpreting complex part information and providing accurate solutions to customers.
* Processing customer orders efficiently and effectively.
* Dispatching products and parts in a timely manner.
* Promoting special offers and deals.
* Aarranging buy-ins and negotiating with suppliers.
* Processing customer credits and resolving any disputes.
This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be passionate about delivering exceptional customer experiences and have a proactive approach to problem-solving.
Key Responsibilities
1. Parts Interpretation: Provide expert technical guidance on automotive parts, including interpretation of complex part information.
2. Customer Support: Respond to customer inquiries, resolve issues, and provide accurate solutions.
3. Order Processing: Process customer orders efficiently and effectively, ensuring timely dispatch.
4. Special Offers: Promote special deals and discounts to customers.
5. Negotiation: Arrange buy-ins with suppliers and negotiate prices.
6. Credit Management: Process customer credits and resolve any disputes.
Requirements
* Technical Knowledge: Strong understanding of automotive parts and their applications.
* Communication Skills: Excellent written and verbal communication skills.
* Problem-Solving: Proactive approach to problem-solving and ability to think critically.
* Teamwork: Ability to work collaboratively as part of a high-performing team.
Benefits
* Competitive Salary: A competitive salary package that reflects your skills and experience.
* Ongoing Training: Regular training and development opportunities to enhance your skills and knowledge.
* Collaborative Environment: Work in a dynamic and supportive environment with a talented team.