Job no: 539813
Work type: Full time
Location: Adelaide
Categories: Cleaning, General Management, Management, Facility Management/Engineering
Our team is growing, and we are currently seeking a results-driven and experienced individual to join our company in the position of Cleaning Services Manager, employed on a Full-Time basis in Adelaide. The Cleaning Services Manager will play a critical role in fostering and maintaining strategic partnerships with customers as they oversee the day-to-day operations of a portfolio of our client sites. You will develop a strong understanding of customer objectives and challenges to deliver tailored, high-value solutions, while leveraging your expertise in cleaning operations, people leadership, and financial management to consistently deliver service excellence to all stakeholders.
Responsibilities
* Lead end-to-end service delivery across multiple sites, ensuring all contractual obligations are met.
* Build and maintain strong client and stakeholder relationships to drive service excellence and growth.
* Oversee multi-site operations, ensuring efficiency, quality outcomes, and compliance with company and legislative requirements.
* Manage and develop high-performing teams, including Site Supervisors and contract managers, across diverse portfolios.
* Take full accountability for financial performance, including budgets, cost control, and profitability (P&L).
* Drive continuous improvement initiatives to optimise operations and enhance service delivery.
* Ensure compliance with WHS, industrial relations, and company quality management systems.
* Provide regular reporting on contract performance and maintain strong internal communication with senior leadership.
Benefits
* Competitive salary packaging and benefits.
* Flexible working arrangements.
* Access to staff discounts with a wide range of companies.
* Ongoing learning and development opportunities.
* Positive company culture and centralised team dynamic.
Qualifications
* Demonstrated years' experience in a senior operations leadership role within cleaning, facilities management, hospitality, or resources environments.
* Proven leadership capability with experience managing teams across multiple or remote sites and driving performance outcomes.
* Strong financial and operational acumen, including budgeting, reporting, and continuous improvement delivery.
* Demonstrated ability to manage senior client relationships and stakeholders within complex or matrix environments.
* Solid commitment to HSE compliance and safety leadership, supported by strong communication and problem-solving skills.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
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