APS6 Service Designer
Location: Geelong, VIC, hybrid
Salary: $60.26 per hour + super
Start Date: 16th June 2025| Contract Length: 12 months
Eligibility: Australian Citizenship required
Application Deadline: 12th May 2025
About the Team
The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The team is responsible for designing and delivering Scheme service improvements to enhance participant outcomes and their experience. This experience-design work also aims to improve how the agency's frontline Service Delivery (SD) teams operate, ensuring a seamless and efficient experience for participants.
About the Role
This APS6 Service Designer role involves co-creating and maintaining current and future state artefacts, synthesizing insights, and facilitating design improvements. The role also provides administrative support, advocates for user needs, facilitates design-thinking workshops, and ensures user-centric service experiences aligned with the Digital Service Standard. The Service Designer will support the evaluation of design effectiveness and operate within governance requirements.
Responsibilities:
Research and identify insights to enhance agency understanding
Co-create and document current state services and experiences
Facilitate design-thinking sessions with users to test and improve service processes
Advocate for participant and stakeholder voices in design work
Oversee service experiences, ensuring consistency across touchpoints
Contribute to evaluating proposed solutions and designs
Essential Criteria:
Experience working in multi-disciplinary agile teams on large projects
Expertise in service design and developing service design artefacts
Strong communication, problem-solving, and creative skills
Ability to drive Human-Centred Design thinking
Proficiency in qualitative and quantitative research
Ability to assess change impacts to customers and/or stakeholders
Comfortable working in a dynamic, changing environment
Strong skills in stakeholder engagement and negotiation
Desirable Criteria:
Knowledge of disability, social services, or public sector
Experience with Jira, SharePoint, and design tools (Miro, Mural, Creately)
Why Join?
Be part of a Federal Government agency driving initiatives that improve participant outcomes. Join a supportive, collaborative team committed to continuous improvement, while enjoying flexible work arrangements and opportunities for professional development.
Apply now to help shape the future for Australians through impactful service design work!
Only shortlisted candidates will be contacted.
REGVIC2410
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
3 years
skills
Service Designer, Human-Centred Design, User Research, Stakeholder Engagement, Agile Methodologies, Service Improvement
qualifications
A relevant degree or higher qualification in a related field.
education
Bachelor Degree