**Join us in creating the technology that helps the world act together**
We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
**The team you'll be part of**
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
Within this established position as an Account Manager for the **nbn** account, you will be required to drive new business and lead critical sales activities across Fixed Access, Aggregation and Optical network technologies. You will be working within a globally regarded, high performing sales team, and have resources in developing and managing a robust portfolio account strategy.
**What you will learn and contribute to**
As part of our team, you will have the following key responsibilities:
- Daily account management activities, being a crucial contact point for **nbn**:
- High level monitoring of delivery to customer requirements, as it pertains to customer relationships
- Engage frequently with customer stakeholders
- Seek and understand the needs of the customer, identify and develop sales opportunities that address these needs
- Manage internal organisation to ensure effective solutions are developed and presented to address these opportunities in the most effective way.
- Develop and execute the **nbn** Fixed Access, Aggregation and Optical networks account plan.
- Collaborate closely with the **nbn** Account Team to effectively execute the **nbn** Account Plan.
- Maintain a sales pipeline via Nokia's sCRM system (Salesforce).
**Your skills and experience**
You have:
- Senior Business Development and Account Management experience within the telecommunications industry.
- An ability to articulate and converse with customer stakeholders, at various levels, involved in critical technology decisions, helping them understand new technology concepts in terms of impact on their business.
- Executive level consultative selling skills with demonstrated customer centric solutions focused selling ability, of a relevant solution or portfolio.
It would be nice if you also had:
- Knowledge of various Fixed Access, Aggregation and Optical network technologies such as GPON, XGS-PON, IP and Optics technologies.
- In-depth understanding of **nbn** and the Retail Service Provider (RSP) marketplace, including familiarity of the regulatory environment in which **nbn** operates.
- Strong entrepreneurship and business acumen partnered with highly developed sales management skills.
- Demonstrated ability to analyse strategic issues from various layers of perspective combined with a confident ability to develop strong and trusted relationships with key customers and stakeholders.
- Sound understanding of contract management principles.
- Excellent communication and negotiation skills with the ability to deal with stakeholders at all levels.
- Actively fostering and driving intra-company collaboration and learning across Nokia's customer operation functions and customer teams.
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.