Senior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business
Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD
$119,802 - $127,941 a year
Full time, Contract, Part time, Casual/Temporary
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Responsibilities
* Liaise with agency partners and internal stakeholders to manage new business opportunities, campaigns, disaster response, and continuous service improvement.
* Work collaboratively with agency partners to develop service proposals for new and existing services.
* Coordinate and manage Queensland Government service delivery using Human-centred design and project methodologies.
* Take a digital-first continuous improvement mindset to review, report and monitor service performance to ensure better customer outcomes.
* Prepare and deliver a range of communications to stakeholders, team members and senior leadership to ensure others are fully briefed on your service portfolio, tasks, and progress.
* As a team member, undertake tasks allocated by the Manager in a constantly changing work environment to support innovation and efficient delivery.
* Contribute to a professional environment through personal commitment to ethical behaviour, staff well-being, skills development, professional growth, and continuous improvement.
Applications remain current for 12 months.
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