Empower your career by taking on a challenging role as our Customer Service Coaching Manager. This position is perfect for someone who wants to make a real impact and drive business performance.
In this role, you will be responsible for coaching and mentoring customer-facing colleagues to deliver outstanding service. You will work closely with leaders and team members to embed best-practice coaching and training, and use your expertise to uplift capability and drive exceptional customer outcomes.
* Use data and feedback to shape performance and drive service excellence
* Partner with senior stakeholders to inform strategic direction
* Identify performance trends and set relevant business focus areas and metrics
* Deliver impactful coaching and training virtually and in person
You will be part of a passionate team that values curiosity, collaboration, and continuous learning. Our culture is built on the principles of empowerment, innovation, and customer-centricity.
We are looking for someone with a proven track record of coaching, training delivery, and performance assessment. You should have strong communication and stakeholder management skills, and be able to influence senior stakeholders.