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Role Definition
Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager
Primary Purpose of the Role:
* To support nursing staff in the dialysis clinic by performing non-clinical duties related to patient care.
* Act as a team member, promoting the values, mission, and goals of the clinic and company, working towards their achievement.
Key Responsibilities:
* Protect patient rights by adhering to Privacy Principles and providing excellent care.
* Maintain cleanliness and order in the patient environment and stock room.
* Clean isolation rooms and dialysis equipment as per policy.
* Assist with basic food preparation and delivery, including meal ordering and serving.
* Arrange patient transport from dialysis treatment.
* Restock consumables, monitor inventory, and perform stocktakes.
* Maintain the Clinic Manager database.
* Handle routine disposal of linen, rubbish, and contaminated waste.
* Assist in blood sample collection and preparation.
* Participate in quality improvement activities.
* Ensure a safe, secure, and healthy environment for staff and patients.
* Engage in ongoing training to maintain skills and knowledge.
Competencies (Attitudes, Skills, Qualifications & Experience):
Essential:
* Knowledge of infection control and hygiene principles.
* Organizational and problem-solving skills; ability to work independently.
* Effective communication and teamwork skills.
* Understanding of Work Health and Safety standards.
* Knowledge of quality improvement and risk management.
* Skills in food preparation and presentation.
* Basic office skills, including filing and phone answering.
* Previous experience as a patient assistant.
* Basic computer literacy.
Desirable:
* Completion of a Patient Service Assistant Certificate or similar qualification.
* Commitment to quality improvement initiatives.
* Effective written and verbal communication skills.
* Team-oriented mindset.
Additional Details:
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Hospitals and Health Care
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