About Us
We are a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services.
We predominately serve paediatric clients, but also provide services to teenagers and adults in the community, depending on their needs.
Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services.
Through achieving this mission, we aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.
About You
A certification in Administration highly desirable
Position Summary
We are looking for a friendly, organised, and proactive team member to manage our busy front desk and support our clinic operations. You will be responsible to ensure all reception areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.
Key Requirements
Skills & Attributes
* Strong verbal and written communication skills with great attention to detail
* Good time management and organisational skills
* Confident using Google Workspace Suite
* Friendly, professional, and great with people
* Able to handle tasks with different priorities and urgency
* Works well under pressure and eager to learn
* Flexible, adaptable, and team-focused
Desirable
* Experience with culturally and linguistically diverse communities
* Experience working with children
* Fluent in English, Cantonese, and Mandarin
* Strong customer service skills
* Some experience working in a medical practice is an advantage but not essential
Job Responsibility
* Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings
* Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling
* Maintain accurate client records and handle payments, invoicing, and daily reconciliation
* Assist with delivery of workshops and seminars such as set up of room, providing refreshments, preparation of materials and presentations etc.
* Keep reception, waiting area, and clinic rooms clean, stocked, and presentable
* Monitor and report on key clinic metrics including client bookings, cancellations, and feedbacks to management
* Support quality improvement and customer service initiatives through the streamlining of all administrative and front desk systems, processes and procedures
* Other ad-hoc activities as directed by management
Job Functions
Administration
Job Benefits
Include sick leave and annual leave entitlement
Selling Point
Birthday leave, on the job training, professional development, friendly mutilingual team, monthly company lunch
Contact
Chloe Wong
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