1 week ago Be among the first 25 applicantsThis range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$38.00/hr - A$38.00/hrDirect message the job poster from TalentConnecting top-tier talent to the Victorian Government's Corporate Services sectorThe RoleA leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.ResponsibilitiesProvide first-line technical support for critical infrastructure.Monitor alerts and respond to incidents in line with SLAs.Escalate unresolved issues and follow through to resolution.Document incidents and contribute to a central knowledge base.About You1+ year experience in a service desk, helpdesk or NOC setting.Excellent communication skills and a calm, customer-first approach.Knowledge of networking fundamentals and ITIL practices.Comfortable with shift work, including weekends and nights.Certificate, diploma, or degree in IT or related field preferred.If this sounds like you, please apply or email Ahmad at ahmad.jahfar@talentinternational.comSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionCustomer Service, Engineering, and Information TechnologyIndustriesRadio and Television Broadcasting, Telecommunications Carriers, and Wireless ServicesReferrals increase your chances of interviewing at Talent by 2xGet notified about new Service Desk Analyst jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia A$96,000.00-A$110,000.00 12 hours agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoInformation Technology Help Desk AnalystMelbourne, Victoria, Australia 3 hours agoInformation Technology Service Desk ManagerMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoTechnical Support Coordinator - ExaminationsMelbourne, Victoria, Australia 6 days agoTechnical Support Specialist - Japanese Speaking MelbourneMelbourne, Victoria, Australia 3 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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