Customer Service Role Opportunity
Australia Post is delivering for the environment, our communities, customers and people. We're moving forward with a focus on customer experience.
About the Job
* As our Retail Customer Service Officer, you'll help Australians service their own businesses, keeping millions connected and building community resilience.
* You'll support a welcoming team, participate in ongoing training and be guided on career development opportunities.
Key Responsibilities:
* Perform customer sales and service transactions.
* Manage high value transactions accurately.
* Conduct and process identity services transactions.
* Promote products and services through up-selling and cross-selling.
* Assist customers with mail lodgements and associate costs.
* Build rewarding relationships with customers by understanding their needs.
Requirements:
* Experience in customer service and/or cash handling.
* Ability to lift up to 16kgs of mail regularly and stand for your shift.
What We Offer:
* Investment in your growth through our values of trust, inclusivity, empowerment and safety.
* Opportunity to be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day.
Our Culture:
We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.